Claims Technical Specialist

4 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

About the Role

We are seeking a skilled Claims Technical Specialist to join our team at Hastings Direct. As a Claims Technical Specialist, you will play a crucial role in reviewing and monitoring outcomes using data and supporting improvements through technical development.

Key Responsibilities

  • Collaborate with operational leadership to review and monitor outcomes using data and supporting improvements through technical development.
  • Identify technical needs/themes for individual colleagues with the creation and delivery of technical development.
  • Deliver new colleague training and act as sign off of new colleagues from the academy period through to being out 'on the floor'.
  • Use data gathered through audits and team leaders to identify systemic/thematic development requirements and create and implement solutions.
  • Support the Contact Centre Leader/Ops Manager to develop the technical strategy for the function and collaborate with other technical and operational leaders to agree and deliver solutions covering learning and development, process and governance plus letter content.
  • New start content SME/annual review and maintenance, during academy and beyond the creation and delivery of all function specific training for the department.

Requirements

  • Strong understanding of the motor claims journey.
  • Great attention to detail with the ability to be a strategic thinker and problem solver.
  • Excellent stakeholder management experience with the ability to coach and support colleagues.

About Us

Hastings Direct is a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

What We Offer

  • Attractive salary based on experience (pay reviews also completed each year).
  • Flexible working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
  • Competitive bonus scheme based on Hastings' performance against our business goals and your own personal performance.
  • Life assurance cover and income protection at no extra cost.
  • Pension contribution match up to 10%.
  • Discounts and cashback at everyday retailers and on our own products.
  • Fee-free independent mortgage advice.
  • Free access to financial wellbeing support.
  • 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks.
  • Access to private healthcare.
  • Dental plans.
  • Discounted health assessments.
  • Cycle to work and tech schemes.
  • Discounted and free onsite facilities.
  • Social events throughout the year.


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