Sales Representative

7 days ago


Cambridge, Cambridgeshire, United Kingdom Graphic Packaging International - Europe Full time
Job Overview
At Graphic Packaging International - Europe, we are a leading folding carton manufacturer committed to delivering exceptional packaging solutions. Our team is dedicated to making every part of the day easier, safer, and more convenient.

About the Role
This position will serve as the primary point of contact for our customers, providing top-notch service by addressing their inquiries, processing orders, and ensuring their needs are met. You will play a vital role in maintaining customer satisfaction and helping the company achieve its objectives.

Main Responsibilities
- Customer Interaction: Professionally handle customer inquiries via phone, email, or in person. Provide accurate and timely information regarding our products, services, pricing, and order status. Address customer concerns, resolve issues, and ensure customer satisfaction.
- Order Processing: Receive and process customer orders, ensuring accuracy and completeness. Coordinate with the production team to schedule and track order progress. Update customers on order status, estimated delivery dates, and any delays.
- Documentation: Maintain detailed records of customer interactions and transactions. Generate and maintain customer profiles and order histories. Prepare and send invoices, quotes, and order confirmations as needed.
- Product Knowledge: Stay informed about our printing services, materials, and customisation options. Assist customers in selecting the appropriate products and services to meet their needs.
- Problem Resolution: Proactively identify and address issues to prevent customer dissatisfaction. Collaborate with internal teams to resolve complex problems and expedite solutions.
- Communication: Communicate effectively with colleagues, ensuring a smooth flow of information between operations. Provide feedback to management regarding customer trends, preferences, and concerns.

Requirements
To be successful in this role, you must have: Previous customer service experience, preferably in the manufacturing or printing industry. Excellent verbal and written communication skills with good interpersonal skills. Strong problem-solving abilities and exceptional attention to detail. Computer literate and proficient in using customer service/product ordering software plus Microsoft Office Suite. Ability to multitask and work under pressure in a fast-paced environment. A team player who is self-motivated with a positive attitude who is committed to providing outstanding customer service.

What We Offer
37.5 hours per week, Monday to Friday. Salary range £25,000 - £35,000 depending on experience.

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