Housing Management Services Officer

3 weeks ago


London, Greater London, United Kingdom Carrington West Full time

We are seeking a skilled Housing Services Officer to join our team at Carrington West in delivering exceptional housing management services. As the first point of contact for residents and non-residents, you will address a wide range of housing-related requests and provide outstanding customer service.

Key responsibilities include:

  • Providing housing advice and tenancy-related support to tenants, families, and advocates.
  • Conducting risk and vulnerability assessments, escalating as needed.
  • Collaborating with other teams and external services to safeguard residents and ensure holistic support.
  • Encouraging residents to use digital and self-serve options, supporting the council's channel shift program.

The ideal candidate will have previous experience providing advice in a housing, public sector, or equivalent setting, with a passion for helping residents and delivering top-tier customer service.



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