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Reception Team Lead
2 months ago
We are seeking a skilled Reception Supervisor to join our team at The BoTree luxury hotel in London. As a key member of our Front Office team, you will be responsible for overseeing the reception team to ensure that all guest needs are met, standards of operation are always adhered to, and service expectations are exceeded.
Key Responsibilities:- Work with the Front Office Manager to develop and maintain departmental standards.
- Direct and coordinate the delivery of Guest Experience activities.
- Display a pleasant and positive attitude and promote efficiency, courtesy, and confidence within the department, ensuring all guest requests are carried out in a timely and professional manner.
- Ensure a conscious luxury service is delivered from the Reception Team.
- Demonstrable experience of supervising and motivating a team.
- Previous, relevant experience in a luxury hotel.
- Ability to communicate effectively with colleagues and guests.
- Knowledge and use of property management, CRM, and room key systems.
- Excellent communication skills, both face-to-face and over the telephone.
- Good level of written and spoken English.
- Distinctive, professional, and warm personality.
- Understanding and sharing our values: Truth, Love, and Compassion.
- Discounted hotel rooms through Preferred Hotels.
- Cycle to work scheme.
- Use of gym at sister property, Lincoln Plaza.
- Dedicated employee assistance program through Health Assured.
- Wagestream financial wellbeing.
- Complimentary overnight stay to celebrate your work anniversary.
- Birthday bonanza holiday: an extra day's holiday on your birthday.
- Recommend a friend bonus: up to £750.
- Paid volunteering with our local community charity partnerships.
- 28 days holiday per year, including public and bank holidays, increasing to 33 days with annual anniversary increments.
- Meals included whilst on duty.
- Workplace pension scheme.
We are committed to creating an environment where our colleagues, guests, communities, and planet can flourish. If you share our values and are passionate about delivering exceptional guest experiences, we would love to hear from you.", "lang_code": "en-US"}
