Community Safety Specialist
4 weeks ago
About the Role
We are seeking a highly skilled Community Safety Specialist to join our team at PA Housing. As the successful candidate, you will play a pivotal role in ensuring the safety and security of our residents within our communities.
Key Responsibilities
- Be the champion of a customer-centric approach across our communities.
- Dive into the resident journey, anticipating their needs and proactively addressing them.
- Represent the organisation in a professional manner at external forums such as MARAC meetings and case conferences as required.
- Coordinate and oversee crime prevention programs, such as neighbourhood watch groups, safety awareness campaigns, and community policing initiatives.
- Break the mould and encourage unconventional thinking to inspire inventive solutions and question traditional housing practices.
Requirements
- Knowledge of community safety principles, crime prevention strategies, and relevant legislation.
- Practical experience of using Landlord and Tenant legislation and best practice.
- Minimum of 2-3 years' experience within a customer service environment working for a Housing Association or other public service organisation, in a capacity which involved face to face interaction with customers, resolving difficult issues.
- Detailed knowledge of Housing Law.
- Full case management of ASB cases, including providing support to victims and taking legal action.
What We Offer
We offer a hybrid working model, allowing you to balance your work and personal life. You will have the opportunity to work from home and in the office, with a flexible approach to suit your needs. We also offer an optional 9-day fortnight scheme, allowing you to compress your hours and enjoy a bonus day off every fortnight.
Why Join Us
At PA Housing, we are committed to providing a safe and supportive environment for our residents. We believe in empowering our staff to make a real difference in their communities, and we offer a range of benefits and opportunities to support your career development.
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