Senior Golf Operations Manager
2 days ago
Company Overview:
American Golf is a leading golf retailer in Europe, dedicated to helping golfers of all levels enhance their game. We pride ourselves on delivering exceptional service and fostering a vibrant community of golf enthusiasts.
About the Role:
We are seeking an experienced Senior Golf Operations Manager to lead our driving range operations at our Rossendale site. As the forefront of our operational success, you will be instrumental in maintaining the highest standards of service and efficiency.
Key Responsibilities:
- Manage the day-to-day activities of the driving range, ensuring a seamless experience for guests and staff. Implement strategies to enhance service delivery and operational efficiency.
- Oversee the opening and closing of the range, manage unsociable hours and weekend shifts, and ensure all health and safety standards are met.
- Handle financial aspects, including cash handling, till management, and safe checks, with a focus on the range's profitability.
- Recruit, train, and lead staff, creating schedules and assigning duties to ensure the range operates smoothly and efficiently.
- Conduct regular checks and coordinate maintenance work to keep the range in top condition, ensuring all equipment is functional and safe.
- Provide exceptional service at the range, resolving issues promptly and maintaining a welcoming environment for all guests.
- Collaborate with the Site Manager to analyse KPIs and performance metrics specific to the range and develop strategies for continuous improvement.
The Ideal Candidate:
We are looking for an industry-experienced professional with strong leadership skills, excellent customer service abilities, and a passion for delivering superior customer experiences. The ideal candidate will have a proven track record of managing teams, handling finances, and driving operational improvements.
What We Offer:
We offer a competitive salary of £40,000 - £50,000 per annum, depending on experience, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we would love to hear from you.
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