Digital Software Support Professional

7 days ago


Glasgow, Glasgow City, United Kingdom Shawbrook Bank Full time

We are seeking a skilled Digital Software Support Professional to join our team at Shawbrook Bank. In this role, you will play a crucial part in supporting and improving the software that drives our business forward.

This exciting opportunity offers the chance to work with a rapidly evolving, forward-thinking organization with a dynamic and varied workload. As a key member of our IT team, you will be responsible for configuring, updating, and testing software applications, as well as diagnosing and resolving application issues and errors.

Our ideal candidate will possess excellent problem-solving skills, the ability to think quickly, and confidence in investigating complex technical issues. Experience working on software-related projects, preferably with experience of configuring, testing, and supporting Finova Core banking software or an equivalent banking platform, is highly desirable.

A competitive salary of £45,000 per annum reflects the importance of this role in shaping our digital future. Additionally, benefits include core hours of 37.5 hours per week, discretionary annual bonus, pension contribution, 25 days holiday + 8 EW bank holidays, and health insurance through BHSF.

To succeed in this position, you will need to be able to communicate effectively with developers, vendors, and other IT staff within the wider Shawbrook group to coordinate fixes and enhancements. Escalating complex or urgent issues to senior members of the team is also a key responsibility.

Key Responsibilities:
  1. Configuring, updating, and testing software applications
  2. Diagnosing and resolving application issues and errors
  3. Communicating with developers, vendors, and other IT staff
  4. Escalating complex or urgent issues to senior team members


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