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Key Account Director

2 months ago


Reading, Reading, United Kingdom ISS Facility Services UK Full time
Job Description

Job Summary

We are seeking a highly skilled and experienced Key Account Director to join our team at ISS Facility Services UK. As a Key Account Director, you will be responsible for maintaining and nurturing sustainable, successful, and long-term relationships with our valued clients.

Key Responsibilities

  • Drive operational development of integrated facilities management solutions across the account.
  • Develop and maintain the account development plan involving key stakeholders.
  • Develop and propose innovative propositions to drive business growth.
  • Manage client interactions across the country account, focusing on innovation and best practice sharing.
  • Manage staffing and competence development of employees, ensuring a balance between resources and performance.
  • Ensure delivery of services in accordance with agreed contract requirements and operational processes.
  • Drive excellence in service delivery and continuous improvement.
  • Develop and lead the delivery of soft and hard services, ensuring a seamless customer experience.
  • Identify and mitigate operational and commercial risks on the contract to optimize profit.

Professional and Personal Competencies/Qualifications

  • Proven experience in delivering facilities management services in both hard and soft FM, preferably in a healthcare setting.
  • Experience of managing multiple teams and service streams.
  • Strong commercial capability and finance management skills.
  • Experience of running a profit and loss statement.
  • Good experience of PFI and complex environments.

About ISS Facility Services UK

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and provide intelligent solutions, high standards, and people who care to help our customers achieve their purpose.

We are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organization with people at its heart. We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background.