Strategic Customer Engagement Lead

4 days ago


London, Greater London, United Kingdom Havas Media Group Spain SAU Full time

We are seeking a highly skilled Strategic Customer Engagement Lead to join our team at Havas CX Helia. As an integral part of our agency, you will play a key role in helping brands strengthen their consumer relationships through meaningful customer experiences.

The ideal candidate will have a strong understanding of the end customer and be able to effectively communicate creative and data-driven strategies to clients. You will be responsible for leading client-facing projects, developing and maintaining strong relationships with clients, and driving business growth through strategic initiatives.

Key responsibilities include:

  • Developing and executing customer engagement strategies that drive business results
  • Leveraging data and insights to inform marketing decisions and improve campaign performance
  • Collaborating with cross-functional teams, including planning, creatives, developers, and operational data marketers
  • Presenting ideas and recommendations to clients and stakeholders
  • Analyzing campaign results and providing actionable insights for future improvements

In addition to your technical skills, we are looking for someone who is a passionate leader with excellent communication and interpersonal skills. You should be comfortable working in a fast-paced environment and be able to adapt to changing priorities and deadlines.

We offer a competitive salary range of $95,000 - $125,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.



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