Clermont Hotel Group Hospitality Team Member
10 hours ago
Clermont Hotel Group is a leading provider of exceptional hospitality services in London, known for its commitment to delivering outstanding experiences for guests and employees alike. Our team members are the face of our brand, and we're seeking passionate individuals who share our values of excellence, innovation, and teamwork.
Job Summary
We're looking for a skilled Hospitality Team Member to join our team at The Cumberland, a vibrant music hotel in the heart of London. As a key member of our front-of-house team, you will provide exceptional service to our guests, ensuring their stay is memorable and enjoyable. This role requires a warm and welcoming demeanor, excellent communication skills, and a passion for delivering outstanding customer experiences.
Key Responsibilities:
- Provide warm welcomes and farewells to guests, ensuring they feel valued and cared for throughout their stay.
- Take orders and deliver food and drink with a smile, always ensuring prompt and efficient service.
- Set up and clear down the restaurant area, maintaining high standards of cleanliness and presentation.
- Recommend dishes, drinks, and local attractions to guests, enhancing their experience and building relationships.
Requirements:
- Possess a genuine passion for delivering exceptional customer service, with a desire to learn and grow.
- Be comfortable working in a fast-paced, dynamic environment, handling multiple tasks simultaneously.
- Demonstrate empathy and understanding when interacting with guests, resolving any issues promptly and professionally.
- Showcase your ability to work effectively as part of a close-knit team, supporting colleagues and contributing to a positive work environment.
- Previous experience in a similar role, preferably within the hospitality industry.
What We Offer:
- A competitive salary of £18,000 - £20,000 per annum, depending on experience.
- A comprehensive benefits package, including discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group.
- Opportunities for career progression and professional development, with access to accredited qualifications up to Level 7 (Master's Degree equivalent).
- A fun and supportive work environment, with regular team-building activities and social events.
- A generous recommend-a-friend scheme and employee referral program.
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