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Customer Service Representative

2 months ago

Denaby Main, United Kingdom Steer Automotive Group Full time

About Steer Automotive Group

We are a dynamic and dedicated team at Steer Automotive Group, committed to delivering exceptional customer service and providing a personal experience for our customers.

Job Summary

We are seeking a Customer Service Advisor to join our Central Claims team in Doncaster, supporting our customers through various channels, including phone and email.

Key Responsibilities

  • Deliver a fast and efficient service to insurers and customers, ensuring accurate administration of customer files and building genuine rapport.
  • Handle telephone and email enquiries within the contact hub, efficiently deploying claims based on geographical areas.
  • Work to targets to achieve team and individual goals, utilizing excellent customer service and communication skills.

Requirements

  • Excellent customer service and communication skills, with the ability to multitask and work in a fast-paced environment.
  • Good organisational skills, with a professional telephone manner and ability to communicate effectively via email.
  • A team player with the ability to work individually to achieve daily targets.

About the Role

This is an exciting opportunity to join our growing automotive repair business, which values excellence, integrity, and innovation. If you are passionate about delivering exceptional customer service and seeking a new challenge, apply today.