Desktop Engineer Position

5 days ago


London, Greater London, United Kingdom HCLTech Full time

We are seeking an experienced Hardware and Software Support Technician to join our team at HCLTech. In this role, you will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

You will work closely with our team to facilitate customer resolution for calls and engage your supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. The ideal candidate will have 5+ years of experience in Windows Desktop support and MAC support.

**Key Responsibilities:**

  • Endpoint Devices (e.g., Desktops(Windows & Mac OS)/Laptop//Mobile devices)) and associated system software
  • Mobile devices
  • Monitors
  • Printers
  • Knowledge of Active Directory & managing Intune devices
  • Knowledge of Office 365

**Benefits:

  • A supportive, diverse, and global team with a brilliant culture.
  • Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance.
  • Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.


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