Quality Assurance Technologist

3 weeks ago


Norwood Green, United Kingdom Pilgrims Europe Full time
About the Role

We are seeking a highly skilled Quality Assurance Technologist to join our team at Pilgrims Europe. As a key member of our operational team, you will be responsible for providing technical support and advice to ensure current KFMS and customer requirements are maintained and enhanced where appropriate.

Key Responsibilities
  • Ensure compliance in production areas in line with the Quality Management System for process-related manufacturing jobs/tasks.
  • Ensure that all members of the technical team are operating in a safe way and that required risk assessments and actions required for H&S are completed.
  • Check that standards set within the factory teams are adhered to through layered confirmation/visual assessments.
  • Continuously improve standards, ensuring new or revised customer requirements are complied with and reflected in factory systems.
  • Compile customer complaints data and enter into the relevant database to produce usable trend data for the factory teams.
  • Work with Ops teams to agree complaint actions plans and ensure implementation of actions agreed.
  • Lead customer complaint investigations, liaising/working with all areas of site to identify root cause and agree corrective actions.
  • Review taste panel results and agree corrective actions with Ops teams where required. Review and report on effectiveness of actions taken.
  • Ensure required report templates are completed on time, in full, and accurately for customers and other stakeholders.
  • Analyse and report quality performance metrics.
  • Provide timely information on quality KPIs in a standardised format (through meetings and display boards) to the factory teams to maintain focus and enable continuous improvement.
  • Ensure HACCP in production areas is being implemented and documented records kept.
  • Manage/authorise concession requests from Ops teams and agree actions required.
  • Manage/authorise life extension requests from Ops teams and agree actions required.
  • Raise non-conformances to the business where non-conformance is identified.
  • Facilitate the closing of all non-conformances raised (during audits or during shift) by working with Ops teams to agree corrective actions and verifying completion.
  • Manage and support the FPA, KQA & RMI functions during the production shift.

Requirements
  • Good problem-solving and continuous improvement skills.
  • Completion of work on time.
  • High level of accuracy.


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