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Principal Network Engineer

1 month ago

Surrey, United Kingdom Gartner Full time

About Gartner IT:

We are a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. Our mission is to deliver cutting-edge technology solutions that power Gartner. We value our culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About this role:

We are seeking a Principal Network Engineer (Network Performance) who will play a crucial role in supporting the production and operations of our conferences IT platforms and our enterprise network (both cloud & on prem). The ideal candidate will have a deep understanding of cloud and on-prem network performance and will be able to optimize and maintain the high performance and reliability of our network infrastructure.

Key Responsibilities:

  • As part of SRE scrum team, troubleshoot and resolve complex network performance and reliability issues, working closely with network operations and engineering teams
  • Function as SME in utilizing NPM tools to drive forensics on network performance and reliability issues that impact optimal end user experience and / or application health
  • Work closely with the Conference Network team and also Enterprise Network team to maintain / enhance a comprehensive knowledge of the systems and infrastructure
  • Work closely with the Observability team to maintain / improve dashboard / alerting posture
  • Monitor operational dashboards and alerts during conferences and respond to alerts
  • Collaborate to develop / design chaos test cases that effectively simulate real-world scenarios, identify potential vulnerabilities and areas for improvement
  • Execute chaos tests, analyze using NPM, APM and other monitoring tools to identify performance and stability issues
  • Utilize breadth of knowledge and experience to accurately connect the dots between application and network performance issues
  • Utilize strong network forensics knowledge to cross train other IT engineers
  • Use data driven analysis to drive continuous improvement in network observability, performance, reliability and resilience
  • Perform analytics on previous incidents to understand root causes and use automation to detect problems faster, reduce the probability and/or impact of problem recurrence where possible
  • Support and drive advancement of our NPM tools and services
  • Available to work flexible hours as required for operational support and during select conferences to ensure coordination among globally distributed team
  • Participate in on-call schedule, ensuring that issues are addressed promptly and effectively

Requirements:

  • 12+ years of information technology experience, with a desired 7+ years in a relevant network performance engineering role or similar position providing comprehensive support of critical multi-tier applications
  • Deep understanding of the following technologies and concepts: AWS/Azure cloud, on-prem and it's most commonly used network related services OSI Framework, network protocols, network topologies, network components OS and corresponding performance indicators; Windows Server & Linux Front-end web analysis/optimizations including caching, CDNs, compression, SPOFs Foundational understanding of N-tier architecture and its components Proficiency in network packets analysis
  • 5+ years' experience in working with NPM tools like Extrahop, Riverbed AppResponse, LiveAction, etc.
  • Experience working with Network Monitoring tools like PRTG, Solarwinds, etc.
  • Stay updated with industry trends and emerging technologies related to network performance and reliability optimization
  • Experience in troubleshooting using APM tools such as Dynatrace or AppDynamics is desired
  • Exceptional analytical, diagnostic, and problem-solving skills
  • Ability to work independently with a high degree of initiative and determination
  • Bachelor's degree or foreign equivalent degree in Computer Science or a related field required

What you will get:

  • Competitive compensation, generous paid time off policy, charity match program, and more
  • Private Medical and Dental Insurance, Parental Leave, Employee Assistance Program (EAP)
  • Limitless growth and learning opportunities
  • A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you
  • A chance to make an impact – your work will contribute directly to our strategy
  • A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices

Who are we?

We are Gartner, a leading research and advisory company that helps organizations make informed decisions about technology and business strategy. Our mission is to empower our clients to achieve their goals and drive business success.

What makes Gartner a great place to work?

We are a company that values innovation, collaboration, and continuous learning. We offer a dynamic and inclusive work environment that fosters growth and development. Our teams are passionate about delivering exceptional results and making a meaningful impact on our clients and the industry.

What do we offer?

We offer a comprehensive benefits package, including competitive compensation, generous paid time off, and a range of employee perks and programs. We also offer opportunities for professional growth and development, including training, mentorship, and career advancement.