Sales Associate

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom House of Fraser Full time
About House of Fraser

House of Fraser is a leading department store group with a rich history spanning over 170 years. With a portfolio of over 500 global brands, we are committed to delivering exceptional customer experiences and driving sales through innovative retail strategies.

The Role of Casual Sales Assistant

This customer-focused role requires a dynamic individual to drive customer loyalty and sales through personalized service. As a Casual Sales Assistant, you will be accountable for delivering exceptional service, inspiring customers with your passion for our products, and continuously developing your service skills and product knowledge.

Key Responsibilities:

  • Greet and engage with customers, answering their queries and providing a seamless shopping experience.
  • Assist customers with security tags and support colleagues on nearby tills when needed.
  • Deliver a world-class customer experience, exceeding customer expectations and driving sales.
  • Style customers with attention to detail, actively listening to their needs and introducing them to multi-channel services.
  • Resolve customer queries effectively, face-to-face or over the phone.
  • Maintain high standards of personal presentation and contribute to in-store events, providing ideas and feedback to improve.
  • Adhere to health and safety policies and take an active role in loss prevention.
Essential Skills

To succeed in this role, you will need:

  • Relevant customer-facing experience, reflecting the role's requirements.
  • A passion for delivering exceptional customer experiences and driving sales.
  • Ability to communicate confidently with colleagues and customers.
  • A team player with a desire to continuously learn and develop your skills.
Additional Information

This role offers flexibility, with varying hours of work from week to week. As a Casual Sales Assistant, you will have the opportunity to work in a dynamic retail environment, driving sales and delivering exceptional customer experiences.


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