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Senior Operations Analyst

2 months ago

Wrexham, Wrexham, United Kingdom DTCC Full time
Join DTCC's Global Service Bureau Team

We are seeking a highly skilled and detail-oriented Global Service Bureau Specialist to join our team. As a key member of our team, you will be responsible for the accurate set-up, maintenance, and enrichment of Standing Settlement Instructions in ALERT and the generation of reports for clients.

Key Responsibilities:
  • Actively handle multiple projects, taking responsibility for meeting required turn-around time commitments and with the highest level of accuracy.
  • Respond to client requests with regards to Global Service Bureau services.
  • Manage assigned cases in Salesforce, making the necessary updates on the case, and working with the client to confirm closure of the case.
  • Adhere to agreed quality standards in executing all assigned tasks, ensuring 100% compliance to Information Security and Client Confidential Information policies of the organization.
  • Responsible for generating various reports for clients, including benchmark reports, data quality initiative reports, etc.
Requirements:
  • Bachelor's degree preferred but not essential.
  • Minimum of 3 years' experience.
  • Collaborates well within and across teams.
  • Communicates openly with team members and others.
  • Works with the team to review deliverables and ensure quality and accuracy; adheres to established rules and procedures when performing work.
What We Offer:
  • Top-class training and development for you to be an asset in our organization.
  • An attractive shift allowance of £3500 per annum.

We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.