Head of Quality Governance
2 weeks ago
This position plays a crucial role in ensuring PXC delivers an exceptional customer experience, adhering to a robust quality framework and strict compliance standards. The successful candidate will drive risk mitigation activities, coordinate regulatory information requests, and communicate key standards and messages to colleagues.
Key Responsibilities:- Ensure business messages and updates are clear and accurate in Trading Board packs, Compliance Committee submissions, Ops reporting, and Quality performance summaries.
- Support broader engagement across the Ops Leadership team by coordinating content and planning local People Leader Huddles.
- Utilize analytical tools and techniques to interrogate data efficiently, complete root cause analysis, and communicate findings and actions to remediate.
- Interact with external partners at a senior level to manage EDB performance and timely escalations related to risk management.
- Interact proficiently with internal senior managers, including the Chief Operating Officer, Head of Regulatory Compliance, and Head of Quality & Compliance.
- Take ownership of performance and delivery, tracking, monitoring, and improving metrics to deliver the quality and compliance roadmap.
- Agree on stretching objectives with partners and stakeholders and proactively manage performance.
- Drive PXC adherence to ISO 9001, Ofcom General Conditions, Privacy regulations, Risk Management, and Business Continuity policies.
- Be a Quality & Risk expert who understands quality and risk theories and principles to deploy critical frameworks, scorecards, and controls for monitoring PXC processes and colleague activity.
- Strong communication skills
- Stakeholder Management
- Analytical Mindset
- Results Driven
- True flexible working and hybrid working options available for staff
- Fantastic, accessible, and collaborative office spaces for those days in the office
- 25 days holiday plus your birthday off (you also get the option to buy up to 10 extra days holiday per year)
- Free private healthcare for all employees, competitive pension scheme, and the opportunity to earn bonus
- Free broadband for all employees plus gifts for major life events
- Flexible salary sacrifice scheme including dental, gym, electric car scheme, and much more
- A range of inclusive employee networks to help integrate employees into life at PXC
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