Head of Quality Governance

2 weeks ago


Manchester, United Kingdom PlatformX Communications Full time
About the Role

This position plays a crucial role in ensuring PXC delivers an exceptional customer experience, adhering to a robust quality framework and strict compliance standards. The successful candidate will drive risk mitigation activities, coordinate regulatory information requests, and communicate key standards and messages to colleagues.

Key Responsibilities:
  • Ensure business messages and updates are clear and accurate in Trading Board packs, Compliance Committee submissions, Ops reporting, and Quality performance summaries.
  • Support broader engagement across the Ops Leadership team by coordinating content and planning local People Leader Huddles.
  • Utilize analytical tools and techniques to interrogate data efficiently, complete root cause analysis, and communicate findings and actions to remediate.
  • Interact with external partners at a senior level to manage EDB performance and timely escalations related to risk management.
  • Interact proficiently with internal senior managers, including the Chief Operating Officer, Head of Regulatory Compliance, and Head of Quality & Compliance.
  • Take ownership of performance and delivery, tracking, monitoring, and improving metrics to deliver the quality and compliance roadmap.
  • Agree on stretching objectives with partners and stakeholders and proactively manage performance.
  • Drive PXC adherence to ISO 9001, Ofcom General Conditions, Privacy regulations, Risk Management, and Business Continuity policies.
  • Be a Quality & Risk expert who understands quality and risk theories and principles to deploy critical frameworks, scorecards, and controls for monitoring PXC processes and colleague activity.
Requirements:
  • Strong communication skills
  • Stakeholder Management
  • Analytical Mindset
  • Results Driven
What We Offer:
  • True flexible working and hybrid working options available for staff
  • Fantastic, accessible, and collaborative office spaces for those days in the office
  • 25 days holiday plus your birthday off (you also get the option to buy up to 10 extra days holiday per year)
  • Free private healthcare for all employees, competitive pension scheme, and the opportunity to earn bonus
  • Free broadband for all employees plus gifts for major life events
  • Flexible salary sacrifice scheme including dental, gym, electric car scheme, and much more
  • A range of inclusive employee networks to help integrate employees into life at PXC


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