Rent and Service Charge Operations Manager

4 weeks ago

Manchester, United Kingdom Great Places Housing Association Full time

Rent and Service Charge Operations Manager

At Great Places Housing Group, we're seeking a highly skilled Rent and Service Charge Operations Manager to join our finance team. As a key member of our team, you'll be responsible for providing a comprehensive and professional rent and service charge function to our organization and its subsidiaries.

Key Responsibilities:

  • Manage and train the service charge team, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Ensure accurate financial information is recorded and analyzed, including preparation of information and reconciliations for statutory accounts, internal and external auditors, and relevant Board, Committee, and Executive Management Team Reports.
  • Prepare data for rent and service charge budget letters and actuals letters to be sent to customers, ensuring timely and accurate communication.
  • Monitor monthly management accounts for service charges and related income and expenditure, analyzing variances and proposing corrective action as needed.
  • Provide expert advice and guidance on rent and service charge setting and reporting to the wider organization.
  • Stay up-to-date with current and proposed legislation and regulations relevant to rent and service charges, engaging with networking groups to learn and implement best practices.

Requirements:

  • Experience in managing and leading a small team within a finance setting, with a high-performance culture and ideally in a regulated environment.
  • Extensive experience in preparing rent and service charge budgets, forecasts, and monthly management accounts commentaries, with specific experience in rental income and service charges.
  • Excellent IT skills, with proficiency in Excel and the ability to manipulate large volumes of data for multiple scenarios.
  • Experience in identifying continuous improvement opportunities and delivering efficiency savings, driving business decisions.
  • Experience in liaising and influencing colleagues across the business for the preparation of rental/income and service charge information, ensuring accurate charges are made to customers.
  • Proven experience in interpreting and implementing legislative and regulatory changes in a rent and service charge environment.

What We Need from You:

  • A commitment to supporting colleagues' development and well-being, with some experience desirable but not essential.
  • A passion to advocate on behalf of people and communities, with a commitment to understanding the challenges and opportunities in the communities we serve.
  • A commitment to work in partnership with others for the benefit of Great Places, with a focus on continuous learning and improvement.
  • Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
  • An ability to work in uncertainty, with a professional and respectful approach to all interactions.

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