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Business Operations Manager

1 month ago


Farnborough, Hampshire, United Kingdom Herrington Carmichael LLP Full time

About the Role:

Herrington Carmichael LLP is seeking a highly skilled Business Operations Manager to join our team. As a key member of our department, you will be responsible for providing administrative support to our Head of Department, ensuring seamless organization of their time and tasks.

Key Responsibilities:

  • Prepare agendas, minutes, and data for key meetings, ensuring all stakeholders are informed and ready to take action.
  • Handle the scheduling and diary management for the Head of Department, ensuring seamless organization of their time.
  • Assist in processing client complaints, making sure issues are handled efficiently and professionally.
  • Gather up-to-date billing information from Fee Earners to ensure timely and accurate billing cycles.
  • Work closely with the Accounts team on forecasts, billing, and financial reporting to support department goals.
  • Lead Fee Earner admin meetings, driving improvements and reporting feedback to the Head of Department.
  • Take charge of monthly business development meetings, collaborating with the Head of Department and Business Relationships Manager to boost department growth.
  • Help reduce aged debt by working closely with Fee Earners to find solutions and improve financial performance.
  • Conduct regular audits, ensure all files are compliant with internal and external standards, and suggest ways to enhance processes.
  • Support the Head of Department with department-wide initiatives and lead on special projects when needed.
  • Be the go-to person for administrative tasks, answering calls, covering holidays, and stepping in wherever the team needs you.

What We Offer:

  • Competitive salary based on experience.
  • Bonus Scheme
  • Free car parking for your convenience.
  • Comprehensive benefits package including a pension, enhanced maternity and paternity pay, 25 days holiday plus an additional day for Christmas closure and Perkbox benefits.
  • The opportunity to learn and grow within a supportive and dynamic team.

About Us:

Herrington Carmichael LLP is an award-winning, Legal 500 ranked team known for our commitment to growth, fostering strong relationships, and our ambitious approach to providing full-service legal guidance for businesses, families, and individuals. We value collaboration and strive for excellence in everything we do.