Technical Support Professional

5 days ago


Colchester, Essex, United Kingdom Redline Group Ltd Full time
Job Overview

An exciting opportunity has arisen for an experienced Technical Support Professional to join Redline Group Ltd, a leader in providing advanced engineering solutions to a wide range of industries based in the UK.

The successful candidate will play a critical role in ensuring customer satisfaction by providing expert technical support and building trusted relationships with clients.

Key Responsibilities:

  • Troubleshoot and resolve customer issues related to the installation, configuration, and maintenance of products.
  • Identify and implement effective solutions to technical problems, ensuring timely resolution.
  • Escalate complex technical issues to relevant internal teams and act as a liaison between customers and internal departments to ensure effective communication.
  • Accurately document all customer interactions and support tickets in Salesforce ServiceCloud, maintaining a clear record of issues and resolutions.
  • Build and maintain strong customer relationships by understanding their needs and providing tailored technical advice.
  • Deliver customer training sessions to enhance their proficiency with products.
  • Collaborate with R&D teams to relay customer feedback and contribute to future product enhancements.

Salary: £40,000 - £60,000 per annum.

This is an excellent opportunity to join a business committed to delivering cutting-edge engineering solutions that drive innovation and success across diverse industries.



  • Colchester, Essex, United Kingdom Rise Technical Recruitment Full time

    About the Role:As a Technical Sales Professional at Rise Technical Recruitment, you will be responsible for delivering exceptional customer service and support. Your primary goal is to build strong relationships with customers, understanding their technical requirements, and providing tailored solutions to meet their needs.What We Offer:An estimated salary...


  • Colchester, Essex, United Kingdom Rise Technical Recruitment Limited Full time

    Unlock Your Potential as a Technical Sales Professional We are seeking a talented individual to support customer requirements in a technical field. As a Technical Sales Professional, you will play a pivotal role in delivering first-class service and work towards becoming a vital technical specialist.This role offers fantastic mentorship from Directors and...


  • Colchester, Essex, United Kingdom Rise Technical Recruitment Limited Full time £30,000

    Sales Engineer and Business Development SpecialistRise Technical Recruitment Limited is looking for a talented Sales Engineer and Business Development Specialist to support our internal sales efforts. The ideal candidate will possess a passion for technical fields and enjoy working with customers to understand their needs.This challenging role comes with a...


  • Colchester, Essex, United Kingdom Rise Technical Recruitment Limited Full time

    Job Description:Rise Technical Recruitment Limited is seeking a skilled Technical Sales Professional to join our team. This role involves supporting customer requirements in a technical field, with opportunities for career progression and bonuses.Key Responsibilities:Sales and account managementFull sales training providedWhat We Offer:Competitive salary:...


  • Colchester, Essex, United Kingdom Redline Group Ltd Full time

    Redline Group Ltd, a leader in providing advanced engineering solutions, has an exciting opportunity for a Technical Support Professional in Essex.The successful candidate will play a critical role in ensuring customer satisfaction by providing expert technical support and building trusted relationships with clients. This is a fantastic chance to join a...


  • Colchester, Essex, United Kingdom Digital Preservation Coalition Full time

    The Digital Preservation Coalition is looking for a skilled Technical Support Professional to join its team. In this role, you will be responsible for providing technical assistance to staff members and external stakeholders, as well as developing and implementing effective solutions to improve system performance and reliability.Responsibilities:Provide...


  • Colchester, Essex, United Kingdom Excel Construction Recruitment Full time

    Global Leader in Roofing Seeking Experienced ProfessionalAs a global leader in the Flat Roofing product sector, we are seeking an experienced Technical Support Professional to join our team in East Counties and North East London. This exciting opportunity will see you work closely with clients' approved contractors, promoting our innovative products and...


  • Colchester, Essex, United Kingdom Rise Technical Recruitment Limited Full time

    **About the Role**Rise Technical Recruitment Limited is seeking a skilled Service Engineer to join their team. This full-time position offers a competitive salary of £32,500 - £38,000 per annum.The ideal candidate will have experience in an agricultural, construction, or commercial vehicle background and be looking for a Monday - Friday role with...


  • Colchester, Essex, United Kingdom Rise Technical Recruitment Limited Full time

    We are seeking a highly motivated and experienced **Sales and Support Professional** to join our team at Rise Technical Recruitment Limited. This rewarding role offers a competitive salary of £38,500 - £48,000 per year, plus a range of benefits.In this role, you will be responsible for building strong relationships with customers, providing technical...


  • Colchester, Essex, United Kingdom In Technology Group Limited Full time

    Job Description:Provide 3rd line technical support for complex IT infrastructure issues.Monitor system performance and ensure high uptime levels.Collaborate with other IT teams to implement solutions and improve overall IT service delivery.Qualifications and Skills:Proven experience in a senior technical support role.Strong knowledge of networking, servers,...


  • Colchester, Essex, United Kingdom MSX International Limited Full time

    Job DescriptionWe are seeking a talented Automotive Technical Support Professional to join our team at MSX International Limited.In this role, you will provide technical and diagnostic support to various users, including Ford approved repairers, independent operators, and Ford Customer Agents.You will have the opportunity to work with a leading car brand in...


  • Colchester, Essex, United Kingdom Rise Technical Recruitment Limited Full time

    About the RoleThis is an excellent opportunity for a Technical Support Specialist to work with a leading company in the industry. The successful candidate will have strong technical skills and experience in field service engineering.The salary range for this position is £30,000 - £36,000 per annum, plus benefits.


  • Colchester, Essex, United Kingdom In Technology Group Limited Full time

    Job Overview£60,000 - £80,000 per annum.In Technology Group Limited is seeking a highly skilled and experienced 3rd Line Infrastructure Engineer to join their team in Colchester. The successful candidate will play a critical role in delivering advanced IT support and managing complex infrastructure issues.The ideal candidate will have excellent technical...


  • Colchester, Essex, United Kingdom Rise Technical Recruitment Limited Full time

    Company Overview">Rise Technical Recruitment Limited is a leading provider of recruitment services, specialising in the technical and engineering sectors. Our company values innovation, excellence, and customer satisfaction.">About the Job">We are currently seeking a highly skilled Service Engineer to join our team in Colchester, Essex. This is a Monday -...


  • Colchester, Essex, United Kingdom Carbon60 - Eng&Tech Careers Full time

    At Carbon60 - Eng&Tech Careers, we are partnering with a leading manufacturing company in the Colchester area to fill a crucial role for a Technical Sales Coordinator. This office-based position is essential to support our client's expansion plans and contribute to their growth aspirations by 2025.This opportunity involves extensive customer interaction,...


  • Colchester, Essex, United Kingdom Rise Technical Recruitment Limited Full time

    Company OverviewRise Technical Recruitment Limited is an expanding company that specializes in providing high-quality products to various manufacturing and industrial sectors. We are committed to innovation and growth, striving to establish ourselves as a market leader in our industry.

  • Safety Professional

    2 weeks ago


    Colchester, Essex, United Kingdom Citation Professional Solutions Full time

    About CitationCitation Professional Solutions is a dynamic company that empowers its employees to grow and develop in their careers. We believe in providing opportunities for professional development and personal growth, which is reflected in our award-winning Development Scheme.Job DescriptionThis is an exciting opportunity to join our team as a Safety...


  • Colchester, Essex, United Kingdom Rise Technical Recruitment Limited Full time

    Company OverviewRise Technical Recruitment Limited is a dynamic company that provides innovative solutions to its clients.We are seeking an experienced and motivated Internal Sales Engineer / Account Manager to join our team. In this role, you will be responsible for supporting customer requirements in a technical field.This is a full-time position based in...


  • Colchester, Essex, United Kingdom ClassRoom Support Full time

    Job Description: We are seeking an experienced SEN Teaching Assistant to join ClassRoom Support, located in a commutable distance from Colchester. The successful candidate will be responsible for ensuring that students with special educational needs receive the appropriate quality education they require.The role involves developing personalized learning...


  • Colchester, Essex, United Kingdom Rise Technical Recruitment Limited Full time

    Job Overview: Rise Technical Recruitment Limited is seeking a skilled Service Engineer to join their team in Colchester, Essex. This full-time role offers a competitive salary of £30,000 - £36,000 per annum, plus benefits.