Store Operations Manager

1 week ago

Chester, Cheshire, United Kingdom Marks & Spencer Full time

Marks & Spencer is an inclusive, dynamic, and exciting company built on core values. As a Team Manager, you will be responsible for leading the majority of our colleague population and are an integral part of the in-store team.

Job Description

We are seeking a strong, innovative, and resilient leader to inspire and influence change as part of our ongoing transformation to deliver stores of the future. Your role is to help our people be the best that they can be, assist in driving sales, commerciality, and service standards within your store, and support the delivery of Plan A.

  • Main Responsibilities:
  • Drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPI's
  • Supports the delivery and embedding of the business transformation plan and change initiatives for your area
  • Delivers great standards and service by setting clear expectations with store colleagues
  • Create the right culture, role modeling new digital ways of working and leadership behaviours
  • Create a multiskilled team, coaching and training the team to fully utilize all the tools available to serve and sell well
  • Deliver brilliant basics through the team
  • Seeks customer feedback and takes action to deliver improvement
  • Uses data and insight to improve customer in-store experience, improve the operation, and drive performance
  • Support the delivery of operational excellence to maximize product availability, minimize stock and cash loss

About You:

  • You have the ability to lead a team to deliver excellent customer service and KPI's across the store
  • You can create the right culture, role modeling new digital ways of working and leadership behaviors
  • You have a good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems
  • You use all available data and MI to identify commercial, visual, cost savings, and customer opportunities to increase profit
  • You have good working knowledge of VM principles
  • You have good level of digital capability and an understanding and use of all systems
  • You have good knowledge of the legal requirements across your area of accountability and the store
  • You have knowledge of our people policies and managing performance within a team
  • You have the ability to have difficult conversations with effective resolutions with colleagues
  • You are a good communicator and listener who will inspire, share your knowledge, and best practices with others
  • You have the ability to plan and review across the week and the month
  • You have the ability to deliver under pressure, demonstrating resilience
  • You have the ability to build and maintain relationships with key stakeholders across the store and region
  • You demonstrate flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Leadership Capabilities:

  • You successfully embeds change for lasting commercial impact and results
  • You addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
  • You take ownership and accountability for the success of your team
  • You spend time coaching colleagues to accelerate performance and personal growth
  • You recognize high performance and supports poor performers to improve
  • You show colleagues why they matter to M&S, their part to play in delivering the plan, and what the results of their work are
  • You use customer feedback and market trends to guide teams' work
  • You helps teams understand information and business messages by actively seeking out opinions and asking questions
  • You use a combination of channels and technology to communicate, ensuring timely, clear, and open communication with colleagues
  • You seek the best solution for M&S by proactively collaborating with colleagues from across the business

What We Offer:

  • 20% Colleague discount on most things from furniture, fashion, and food
  • A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development
  • 29 days holiday including bank holidays
  • Amazing perks and discounts via our M&S Choices website
  • Charity Volunteer Day – A paid day away from work to support your chosen charity
  • A very generous Defined Contribution Pension Scheme and Life Assurance
  • Every colleague at M&S has access to a fantastic range of wellbeing support
  • £4.00 per hour for Additional Unsocial Hours Premium (for any hours worked between 22:00 and 06:00)

  • Store Operations Coordinator

    3 weeks ago

    Chester, Cheshire, United Kingdom Next Full time

    About the Role:">We are seeking a highly motivated and organized individual to join our store team as a Stock Team Member. As a key member of our operations team, you will be responsible for ensuring that our customers receive their orders in a timely and efficient manner. Responsibilities: Process stock quickly and accurately, including locating, packing...

  • Christmas Store Operations Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Marks and Spencer Full time

    Job Title: Christmas Store Operations SpecialistWe are seeking a highly motivated and organized Christmas Store Operations Specialist to join our team at Marks and Spencer. As a key member of our store operations team, you will play a vital role in ensuring that our customers receive an exceptional shopping experience during the Christmas period.About the...

  • Store Operations Manager

    3 weeks ago

    Chester, Cheshire, United Kingdom MONSOON Full time

    Job DescriptionWe are seeking a highly skilled and experienced Deputy Store Manager to join our team at Monsoon Accessorize in Cheshire Oaks.Job Summary:This is an exciting opportunity for a customer-focused individual to lead by example and inspire the team to deliver exceptional results.About Us:At Monsoon Accessorize, we are passionate about connecting...

  • Store Operations Supervisor

    2 weeks ago

    Chester, Cheshire, United Kingdom TK Maxx Full time

    About the CompanyTK Maxx is a global retailer with a presence in multiple countries. Our company culture is built on values such as honesty, integrity, and treating others with dignity and respect.About the JobThis is a retail management position that requires someone who can lead by example and motivate a diverse team. As a Retail Leadership Position, you...

  • Retail Store Operations Assistant

    2 weeks ago

    Chester, Cheshire, United Kingdom Marks and Spencer Full time

    Job Summary:We are seeking a highly motivated and customer-focused Retail Store Operations Assistant to join our team at Marks and Spencer. As a key member of our store operations team, you will play a vital role in ensuring that our customers receive an exceptional shopping experience.About the Role:In this dynamic and fast-paced environment, you will be...

  • Store Manager

    6 days ago

    Chester, Cheshire, United Kingdom 200 Degrees Coffee Shops Full time

    About 200 Degrees Coffee ShopsWe pride ourselves on being coffee geeks and providing unique experiences to our customers.As a Store Manager for our Chester coffee shop, you will be responsible for leading a team to deliver exceptional customer service and maintain a welcoming environment.Key Responsibilities:Team Management: Lead and motivate a team of...

  • Retail Store Associate Manager

    2 weeks ago

    Chester, Cheshire, United Kingdom MICHAEL KORS Full time

    Job Title: Retail Store Associate ManagerWe are seeking a highly organized and customer-focused individual to join our team as a Retail Store Associate Manager. This role involves managing the day-to-day operations of the store, including sales, customer service, and inventory management.About Michael KorsAt Michael Kors, we are passionate about fashion and...

  • Deputy Store Manager Opportunity

    3 weeks ago

    Chester, Cheshire, United Kingdom MONSOON Full time

    Store Manager - DeputyWe are seeking a highly motivated and results-driven Deputy Store Manager to join our team at Monsoon Accessorize in Cheshire Oaks.Job Purpose:To support the store manager in achieving exceptional results, by leading by example and inspiring the team to deliver outstanding customer experiences.Main Responsibilities:Develop and implement...

  • Leading Retail Store Manager

    3 weeks ago

    Chester, Cheshire, United Kingdom Age UK Full time

    Job OverviewWe are seeking an experienced and ambitious retail professional to fill the role of Store Manager at our Chester location.About the RoleThis is a fantastic opportunity for a driven individual with a passion for retail to lead a team of staff and volunteers, providing excellent customer service and maximising store sales and profits.Key...

  • Elton Store Director

    3 weeks ago

    Chester, Cheshire, United Kingdom A.F. Blakemore & Son Ltd Full time

    Job OverviewThis is an exciting opportunity to lead a dynamic and fast-paced retail environment, driving sales growth and delivering exceptional customer experiences in our award-winning SPAR store in Elton, Chester.ResponsibilitiesYour key responsibilities will include:Leading a team of dedicated colleagues, fostering a positive and collaborative work...

  • Dynamic Store Leader

    3 weeks ago

    Chester, Cheshire, United Kingdom hireful Full time

    Job Title: Elton SPAR Store ManagerAbout the RoleThe successful candidate will have a proven track record of achieving sales targets, driving business success, and fostering a positive work environment. As a Store Manager at Elton SPAR, you will be responsible for ensuring smooth day-to-day operations, managing budgets, and driving growth within the...

  • Flexible Store Colleague

    6 days ago

    Chester, Cheshire, United Kingdom Tesco Partners Full time

    Are you a motivated and enthusiastic individual looking for a new challenge? Do you enjoy working in a fast-paced retail environment and want to develop your skills and experience? If so, we would love to hear from you!About the RoleAs a Sales Team Member, you will play a vital part in delivering exceptional customer service and supporting colleagues to...

  • Retail Store Manager Assistant

    3 weeks ago

    Chester, Cheshire, United Kingdom EG Group Full time

    About Us:EG Group is a global leader in the retail industry, and we're looking for talented individuals like you to join our team.Salary:The estimated salary range for this role is £25,000 - £30,000 per annum, based on 20 hours of work per week.Job Summary:We're seeking a motivated and results-driven Shift Supervisor to join our team at our Starbucks store...

  • Store Customer Service Representative

    3 weeks ago

    Chester, Cheshire, United Kingdom DSW Inc. Full time

    Be a Part of Our Store Customer Service TeamWe are seeking a highly motivated and customer-focused individual to join our team as a Store Customer Service Representative. As a member of our customer service team, you will be responsible for providing an exceptional customer experience, assisting with customer inquiries, and completing tasks related to sales...

  • Retail Operations Manager

    3 weeks ago

    Chester, Cheshire, United Kingdom Age UK Full time

    Age UK is seeking an experienced Retail Operations Manager to lead our Chester store team. This exciting opportunity allows you to maximize store sales and profits while ensuring exceptional customer service.You will be responsible for managing the day-to-day operations of the store, overseeing staff and volunteers, and providing effective leadership,...

  • Retail Store Leader

    3 weeks ago

    Chester, Cheshire, United Kingdom A.F. Blakemore & Son Ltd Full time

    Job TitleShop ManagerAbout UsA.F. Blakemore & Son Ltd is a leading retailer, committed to delivering exceptional customer experiences and driving sales growth in our award-winning SPAR store in Elton, Chester.Salary and BenefitsThe salary for this role is up to £31,600 per annum, with the potential for a bonus of up to £7,800. We also offer a range of...

  • Retail Store Manager

    3 weeks ago

    Chester, Cheshire, United Kingdom MONSOON Full time

    About the RoleWe are looking for a talented Deputy Store Manager to join our team in Cheshire Oaks. As a key member of our retail team, you will be responsible for leading by example and inspiring your team to deliver exceptional results.Key Responsibilities:Manage and develop your team to achieve excellence in customer service and sales performance.Drive...

  • Store Sanitizer Associate

    4 weeks ago

    Chester, Cheshire, United Kingdom Iceland Full time

    Company OverviewIceland is a unique retailer that prioritizes fairness, ethics, and employee well-being. We strive to create a supportive environment where our colleagues can thrive and make a positive impact.Compensation PackageWe offer an attractive compensation package, including a competitive hourly rate of $12-$15 per hour, depending on experience and...

  • Fashion Retail Store Leader

    4 weeks ago

    Chester, Cheshire, United Kingdom RETAIL JOBS UK LIMITED Full time

    RETAIL JOBS UK LIMITED is seeking a highly skilled Store Manager for our busy high street fashion store in Chester city centre. The ideal candidate will have previous experience in managing a fashion retail store, delivering excellent customer service, and growing a loyal customer base.Key Responsibilities:Manage the store team, including recruitment,...

  • Assistant Store Manager

    1 month ago

    Chester, UK, Cheshire, United Kingdom Outdoor and Cycle Concepts Ltd Full time

    Outdoor & Cycle Concepts | Cotswold Outdoor | RunnersNeed Assistant Store Manager | Full Time | 40 hours£25,750+ annual bonusAre you passionate about the great outdoors and eager to lead a dynamic team? Outdoor & Cycle Concepts, the premier destination for outdoor enthusiasts, are seeking a dedicated and energetic Assistant Store Manager to join our growing...