We are seeking a highly motivated and experienced Neighbourhood Officer to join our team at Together Housing. As a key member of our Neighbourhood Services team, you will play a vital role in delivering high-quality tenancy management services to our residents.

• Property Management: You will be responsible for showing customers around empty properties and carrying out lettings in accordance with our policies and procedures.
• Customer Support: You will provide advice and assistance to our residents on all housing matters, including information on legal rights, responsibilities of their tenancy agreement, and managing any welfare and safeguarding concerns.
• Neighbourhood Engagement: You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden.
• Team Collaboration: You will work as part of a team to deliver excellent customer service and meet all performance objectives.

• Full UK Driving Licence: You will need a full UK driving licence and access to a car as the role is field-based.
• Housing Experience: You will have experience and knowledge of housing/lettings or ideally social housing.
• Customer Service Skills: You will have experience of working with a diverse range of customers and dealing with a variety of situations.
• Communication Skills: You will have excellent communication skills, both written and verbal.
• Problem-Solving Skills: You will be able to manage confidential and personal information appropriately and sensitively.
• Resilience: You will have personal resilience to deal with a fast-paced, demanding role juggling a number of tasks at once.

• Competitive Salary: You will receive a competitive salary of £29,582 per annum.
• Annual Pay Scale Increase: You will be entitled to an annual pay scale increase.
• Holiday Entitlement: You will receive 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
• Hybrid Working: You will have the opportunity to work from home and in the office.
• Training and Development: You will have access to a wide range of technical, professional, and personal development training opportunities.
• Pension Scheme: You will be eligible to join our attractive pension scheme.
• Health and Wellbeing Benefits: You will have access to health and wellbeing benefits, including access to GPs.
• Financial and Lifestyle Benefits: You will have access to a range of financial and lifestyle benefits, including cycle to work, vehicle leasing, and financial advice.