Restaurant Operations Manager

5 days ago


Bexleyheath, Greater London, United Kingdom German Doner Kebab Full time

We are seeking a Restaurant Operations Manager to join our team at German Doner Kebab in London. The successful candidate will be responsible for driving revenue and profits by developing their team to provide exceptional guest care and service.

Job Description

About the Role:

The Restaurant Operations Manager will be in control of their restaurant, responsible for delivering revenue and profits by developing their team to provide exceptional guest care and service. This includes controlling costs, brand standards, outstanding food, team building, and providing a unique guest experience.

Key Responsibilities
  • Operationally focused on implementing brand standards and policies
  • Consistently deliver industry-leading guest service
  • Experience with previous openings would be ideal but is not essential
  • Ensure restaurant operational requirements by following brand standards, scheduling, and assigning employees
  • Comply with all requirements of Food Safety and Health and Hygiene standards
  • Maintain awareness of market trends in the hospitality industry, understanding forthcoming guest initiatives and monitoring what local competitors are doing
  • The guest first in everything we do
  • Understand P&L, budgets and managing payroll
  • Manage stock levels and availability
  • Manage all controllable costs to keep operations profitable
  • Understand weekly sales information
  • The guest first in everything we do
  • Maintain operations by coordinating and enforcing personnel policies and procedures in line with GDK brand standards.
  • Provide excellent management guidance to your team including training, development and leadership.
  • Maintain a secure, safe and healthy environment for your team and your guests.
  • Maintain performance management and restaurant team member loyalty by coaching, developing and disciplining employees were necessary.
  • Provide training to improve all team members and utilise cross-training methods to maintain productivity and create an environment where your team can grow their knowledge.
  • Update colleagues on business performance, new initiatives and any issues that will enhance performance.
  • The guest first in everything we do
  • Understand your guest and fully implement guest recovery where necessary.
  • Identify current and future guest requirements by establishing rapport with potential and actual guests and training others in a position to understand service requirements

What You'll Need:

  • Degree level qualification or equivalent experience in a similar role
  • Proven track record of successfully managing teams in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Able to work under pressure and meet deadlines
Salary Information

£45,000 - £55,000 per annum, depending on experience



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