Cleaning Operations Director
4 days ago
We are seeking an experienced Cleaning Operations Director to lead our remote teams across multiple sites.
About the Role- This is a senior leadership position responsible for overseeing remote teams across multiple sites.
- The ideal candidate will have excellent organisational and planning skills, as well as strong people management skills and be an inclusive leader.
- You will need to demonstrate flexibility, excellent communication skills across all levels of the organisation, and be able to challenge poor performance where needed.
- Lead by example, demonstrating our company values consistently with the team and client.
- Work closely with the Customer Service Manager to resolve customer queries and complaints, including root cause analysis.
- Ensure that all company policies and standards in relation to legislative requirements are complied with and applied thoroughly and equitably across the area.
- Effectively manage team member attendance and monitor absence levels as well as ensuring there is effective scheduling.
- Be the first line in any Employee relations escalations, conducting investigations and Disciplinaries when required.
- Ensure all colleagues receive the appropriate training for their role.
- Ensure all colleagues receive effective onboarding and are set up for success from day 1.
- Work with team members to ensure all aspects of their role are clear and identify any gaps in skills/training which impact on the ability to deliver quality customer service.
- Ensure all audits are carried out diligently and on time in line with company policy.
- Work with your Divisional Manager to ensure that high quality team members are recruited, retained, and developed utilising the Cleaning Academy.
- Provide quality feedback and coaching to develop direct reports.
- Build capability and succession of the team through building effective relationships.
- Maximise sales and profit opportunities.
- Drive all key performance indicators.
- Monitor site expenditure and budget ensuring efficient use of resources.
- Addressing and reporting any issues in a timely manner as appropriate.
- Complete onboarding for new clients, ensuring they are resourced, compliant and have excellent standards across the site.
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