Store Team Lead

1 week ago


Ross on Wye, Herefordshire, United Kingdom Pavers Shoes Full time

Pavers Shoes is seeking an exceptional Store Team Lead to join our dynamic retail team in Ross on Wye.

You will be responsible for delivering consistently high levels of customer service, advising on shoe care and accessories to complement a customer's needs.

Working closely with the store management team, you will inspire and support your team in creating a customer-first culture, providing genuine, honest, and knowledgeable advice on our products.

The ideal candidate will have a passion for great customer service, a can-do attitude, and a desire to lead by example.

You will need good availability as the role will include a mixture of weekend and weekday working.

Pay, Hours & Benefits for our Store Team Lead

£12.10 per hour

Once you complete the required retail induction PaSS stages, your pay will increase to £12.35 per hour.

  • Generous Staff Discount scheme, some of which can be shared with your family and friends
  • Holiday Entitlement which increases with service
  • Company Contribution Pension
  • Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
  • Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programmes
  • Access to wellbeing and financial support through RetailTRUST

Day-to-Day Responsibilities as our Store Team Lead

You will support the management team in the day-to-day running of the store and coaching and developing the team, driving the achievement of the KPIs.

You will deliver consistently high levels of customer service, advising on shoe care and accessories to complement a customer's needs.

You will be self-aware, able to question, learn, and take responsibility for yourself and the performance of your store alongside the management team.

You will live and breathe Pavers DNA, always leading by example.



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