High-Performance Operations Specialist

4 days ago

London, Greater London, United Kingdom AlphaSights Full time
About This Role

We're seeking a results-driven High-Performance Operations Specialist to join our team in London. In this exciting role, you'll play a critical part in driving the delivery of high-quality transcription services at scale.

Key Responsibilities:
  • Manage production queues to ensure industry-leading turnaround times and resolve workflow issues promptly.
  • Oversee a community of top-tier contractors, ensuring they meet and exceed KPIs for exceptional service delivery, contractor productivity, and engagement.
What You'll Do
  • Production Oversight: Prioritize unclaimed tasks, address queries and capacity gaps for efficient production, and ensure we meet industry-leading turnaround times and quality at scale.
  • Issue Resolution: Independently address issues affecting transcription service delivery while leveraging internal teams for troubleshooting as needed.
  • Contractor Management: Build and oversee a skilled contractor team in your region, ensuring unit KPIs, contractor productivity, and engagement while collaborating with the Transcription Quality Assurance team to improve quality metrics.
Your Skills and Qualifications
  • Output-focused: Thrive in fast-paced environments, drive measurable outcomes and KPIs.
  • Meticulous attention to detail: Ensure the highest level of accuracy and precision in work.
  • Self-starter: Identify issues, propose operational improvements, and drive solutions in dynamic environments.
Requirements
  • Bachelor's degree with strong academic credentials and noteworthy extracurricular leadership.
  • 2-3 years of work experience, preferably in related fields such as operations.
  • Track record of strong academic performance (minimum GPA of 3.5).
  • Fluency in written and spoken English is essential.
Benefits and Compensation
  • Estimated salary: £45,000 per annum.
  • 4% matched pension contribution on qualified earnings.
  • Comprehensive private health insurance coverage and dental insurance.
  • 25 vacation days, 8 bank holidays, and business closure over the Christmas break.
  • Offices in central London; subsidized lunch plus free breakfast, snacks, and fruit throughout the day.
  • The option to work from home on Fridays.

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