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Customer Service Advisor

1 month ago

Westbury, Wiltshire, United Kingdom Tesco Full time
About the Role

We are looking for a skilled and enthusiastic Customer Service Advisor to join our retail team at Westbury Fore St. As a Customer Service Advisor, you will be responsible for providing exceptional customer service, building strong relationships with customers, and working collaboratively with the team to achieve sales and service targets.

Key Responsibilities:

  • Provide excellent customer service, responding to customer inquiries, and resolving any issues in a timely and professional manner.
  • Build strong relationships with customers, understanding their needs, and providing personalized recommendations to drive sales and customer satisfaction.
  • Work collaboratively with the team to achieve sales and service targets, sharing knowledge and best practices to drive business results.
  • Contribute to a positive and inclusive store environment, promoting Tesco's values and culture.
  • Participate in visual merchandising and store maintenance activities to maintain a high level of store appearance and standards.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work collaboratively as part of a team, sharing knowledge and best practices to drive business results.
  • Flexibility to work varying shifts, including weekends and holidays, to meet business needs.
  • Demonstrated ability to provide excellent customer service, with a passion for delivering a high-quality experience.
  • Basic math skills and accuracy with handling cash and operating a cash register.

What We Offer:

  • A competitive hourly rate, with opportunities for pay increases based on performance.
  • A comprehensive benefits package, including holiday pay, sick leave, and access to Tesco's employee assistance program.
  • Opportunities for career development and advancement within the company.
  • A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.
  • Access to exclusive discounts and perks, including a Colleague Clubcard.