Human Resources Advisor

Job Summary:

We are seeking a highly skilled Human Resources Advisor to join our People Services team at Raytheon Technologies. As a key member of our HR Shared Service Centre, you will provide first-line HR support to employees and managers across the UK business, ensuring a seamless and efficient HR service delivery.

Key Responsibilities:

• Provide HR policy and process advice to employees and managers, utilizing our CRM system ServiceNow to proactively administer your caseload and manage customer expectations.
• Undertake a range of HR administration duties, including production of employee correspondence, preparation of employment contracts, data audits, and updating employee files.
• Utilize HRIT systems such as Workday to transact HR changes, troubleshoot process issues, and coach managers to effectively navigate systems.
• Provide high-quality customer service while managing cases from diverse employee groups, across a wide variety of channels.
• Follow established HR processes, knowledge, policies, company guidelines, and regulations to resolve simple customer queries.
• Act as an active and supportive member of the team, sharing experiences and ideas with colleagues to continually improve our services.
• Engage with and apply continuous improvement methodology to identify improvement opportunities and support process optimization activities.
• Understand and be compliant with the corporate data protection and confidentiality policies.

Requirements:

• Highly customer-oriented and able to deliver great customer service to a wide range of employees.
• Comfortable working in a fast-paced customer service environment, operating to agreed targets and SLAs.
• Ability to multi-task and proactively prioritize work to meet competing demands.
• Proactive, professional, and maintain high levels of confidentiality.
• Experience working in a HR Shared Service Centre and/or a Customer Service Contact Centre environment preferred.
• Strong communication skills (written and oral) and ability to verbally coach customers over the phone or on Zoom.
• Ability to work independently and enjoy working under pressure.
• Good attention to detail and accuracy.
• Logical thinker who can solve problems quickly.
• Team player who can support and encourage others.
• Strong IT skills and aptitude for using HRIT tools.
• Experience of Workday or ServiceNow desirable but not essential.

Work Location: Hybrid (3 days remote and 2 days at the Shirley, UK office)