Motel One Manchester-Piccadilly Agent

2 weeks ago


Manchester, United Kingdom Motel One Manchester-Piccadilly Full time

As a Customer Service Ambassador at Motel One Manchester-Piccadilly, you will be the first point of contact for our guests and play a vital role in delivering an exceptional customer experience.

About the Role:

You will be responsible for greeting guests upon arrival, checking them in and out, and providing information about our hotel facilities and services. You will also be responsible for handling guest queries and resolving any issues that may arise.

About You:

To succeed in this role, you will need to have excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds. You should also be able to work effectively under pressure and maintain a positive attitude, even in challenging situations.

Responsibilities:

  • Greeting guests upon arrival and checking them in and out
  • Providing information about hotel facilities and services
  • Handling guest queries and resolving any issues that may arise
  • Maintaining high standards of cleanliness and presentation throughout the hotel
  • Working collaboratively with other team members to achieve excellent customer service

Benefits:

  • A competitive salary of £23,500 per annum, paid monthly
  • 25 days annual leave, plus bank holidays
  • Opportunities for career progression and professional development
  • A fun and supportive working environment


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