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Respiratory Team Administrator
2 months ago
To provide high-quality administrative support to the Respiratory Team, ensuring seamless day-to-day operations and effective communication with clients, clinicians, and other services.
Main Responsibilities- Manage referrals and messages, logging and passing them on to the appropriate clinician in a timely manner.
- Communicate with patients, carers, relatives, Social Services, and other healthcare professionals, maintaining confidentiality and sensitivity.
- Record referrals and retrieve patient information using the Rio Data Management System.
- Scan referrals and upload them into the patient information system accurately and securely.
- Administer appointments, receive patients, and contribute to resolving problems that may arise.
- Disseminate information to clinical teams and managers as requested.
- Organize care packages and referrals to other agencies under the direction of a senior nurse.
- Produce regular statistical performance information and provide patient data on an ad hoc basis for management.
- Complete monthly sickness and absence information on e-roster as requested.
- Receive visitors and handle telephone calls as necessary.
- Provide non-clinical advice to patients, carers, and the public.
We are part of the North Central London integrated care system, working closely with partners and measuring financial and performance objectives at this system level. We are proud of our staff and provide training to ensure excellent clinical care. We are also a training unit for medical students and nursing and midwifery students.
Person SpecificationEducation and Qualifications
- Able to produce evidence of a good basic education, including numeracy and literacy skills.
- NVQ3 in secretarial or office administration or equivalent experience or willingness to work towards this qualification.
Desirable Criteria
- Computer programs.
Experience and Knowledge
- Experience in using appointment systems.
Desirable Criteria
- Clerical experience in an NHS setting.
- Knowledge of working in a medical setting and using medical terminology.
- Use of Rio Data Recording Systems.
Skills and Abilities
- Excellent communication skills, both face-to-face and via telephone.
- Ability to handle patient queries tactfully and respectfully.
- Ability to deal with multiple issues at once and balance conflicting demands.
- Ability to learn new software programs.
Personal Qualities
- Positive attitude.
- Able to take a self-reflective approach to own practice and engage in clinical supervision.
- Able to diffuse potential conflict or aggressive situations.
