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Customer Service Sustainability Specialist

1 month ago

Bromborough, Wirral, United Kingdom Bandmwaste Full time

We are seeking a highly skilled Customer Service Sustainability Specialist to join our team at Bandmwaste, a resource recovery business committed to shaping a better future for friends, families, and communities through exceptional customer service and unwavering dedication to sustainability.

As a key member of our team, you will be responsible for providing excellent customer service and support in the area of waste management, identifying customers' needs, clarifying information, researching every issue, and helping provide solutions. You will also log all customer queries on the CRM system, navigate our in-house systems CRM and AMCS efficiently, and assist with general admin duties, including reception duties.

The ideal candidate will have experience within a Customer Services environment, excellent telephone manner, and a strong focus on customer satisfaction. Knowledge of the Waste Industry is an advantage, and conversance in Microsoft Office applications is essential.

This role offers an estimated salary of €35,000 - €45,000 per year, depending on qualifications and experience. Benefits include a comprehensive training program, opportunities for professional growth and development, and a dynamic work environment that fosters innovation and teamwork.