Technical Support Professional
14 hours ago
Job Description:
We are seeking a Technical Support Professional to join our team. As a Technical Support Professional, you will be responsible for providing technical support to our customers, including troubleshooting, repairing, and maintaining computer systems and networks.
Key Responsibilities:
- To take ownership of a group of sites, resolving 1st-2nd line issues and escalating as necessary.
- To provide technical expertise to assigned customer networks, visiting client sites to resolve issues and work with Account Managers on strategic decisions.
- To identify areas of growth within schools from a technical perspective and escalate to Account Managers.
- To communicate technical information to clients and commercial information to Account Managers.
Requirements:
- 2-3 years experience managing Enterprise level network infrastructures/service desk.
- Experience with Virtualization (VMWare or Hyper-V).
- Cloud services experience.
- Professional qualifications (degree) or Microsoft Certified Systems Administrator (MCSA, Microsoft Certified Engineer (MCSE) or equivalent demonstrable experience.
What We Offer:
- An environment that supports and develops staff.
- Exceptional career development opportunities including Microsoft/Apple training.
- Opportunities to gain experience in high-level IT projects.
Estimated Salary: Up to £35,000 per annum.
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