Customer Experience Representative

1 week ago


Saint Andrews, Fife, United Kingdom Golf Traveller Full time
About Golf Traveller

Golf Traveller is a premium golf tour operator and event organiser with a global client portfolio. Our team is passionate about delivering exceptional customer experiences and creating unforgettable golf travel memories.

Job Description

We're seeking a highly organised and enthusiastic Customer Experience Agent to join our team in St Andrews. As a key member of our Operations Team, you will be responsible for managing customer relationships, providing exceptional service, and ensuring a seamless customer journey.

Key Responsibilities:

  • Act as a primary point of contact for clients, providing guidance and support throughout their golf travel experience
  • Oversee the work of junior CX agents, ensuring high-quality service delivery
  • Collaborate with the Sales team to strengthen relationships with existing and new clients
  • Provide detailed information and guidance to customers in advance of their trip
  • Work closely with our Fulfilment Team to ensure a deep understanding of trip details
  • Utilise customer interactions to improve our CRM and drive business growth

Requirements:

  • Experience in customer service within a commercial environment, ideally in the travel or hospitality sector
  • Excellent communication and organisational skills
  • A warm and friendly personality, with a passion for delivering exceptional customer experiences
  • Creativity and ambition, with a desire to learn and develop professionally

What We Offer:

  • Full-time, 40-hour week
  • Workplace pension scheme (after three months)
  • 25 days paid holiday per annum
  • Reports to: Customer Experience Manager
  • Salary: £25,000-£30,000, experience dependent
  • Eligibility for company-wide bonus and incentive schemes
  • Location: St Andrews, Onsite


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