Parking Operations Manager

5 days ago


Portsmouth, Portsmouth, United Kingdom APCOA PARKING UK Full time

Company Overview: APCOA PARKING UK is a leading provider of car parking services, seeking an experienced professional to lead our team at Gunwharf Quays in Portsmouth.

Salary: £36,000 Per annum

Job Description: As a Car Park Manager, you will be responsible for ensuring the smooth delivery of the contract by managing day-to-day operations, planning resources, and overseeing guest service. You will work closely with the Elevate service partner management team to support the delivery of the overall Gunwharf Quays strategy.

Key Responsibilities:

  • Ensure effective deployment of staff throughout the contract to meet operational requirements.
  • Be the first point of contact for guests, reviewing their journey to ensure an easy and smooth parking experience.
  • Oversee the best-in-class delivery of guest service, exceeding guest expectations, and testing new services to improve continuously.
  • Resolve operational problems within established timeframes and prepare responses to all service complaints and contractual issues raised.
  • Develop and coach the team on parking service, cost control, supervisory skills, health and safety, and environmental issues.

Requirements: Previous management experience in a people-facing role with the ability to present to management level. 25 days holiday plus Bank Holidays, training and development opportunities, pension scheme, and employee discount available.



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