Cloud Support Team Lead

4 days ago


Milton Keynes, Milton Keynes, United Kingdom Ekco Full time

About Ekco

A cloud solution provider with a growing presence in Europe, Ekco empowers businesses to progress along the path of cloud maturity.

We specialise in enabling companies to get the most out of their technology investments by managing transformation and driving better outcomes.

Our team is committed to delivering high-quality support services to our clients. The Service Desk Team Leader plays a critical role in overseeing the day-to-day operations of the Service Desk team, ensuring smooth delivery of first and second line support services, maintaining service levels, and acting as the first escalation point for both customers and team members.

The ideal candidate will have strong technical knowledge, leadership, and customer service skills to manage and mentor a team of Service Desk Engineers while ensuring high levels of client satisfaction and operational efficiency.



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