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Customer Operations Manager

2 months ago


Bangor, United Kingdom Royal Mail Group Full time

About the Role

We are seeking a highly skilled and experienced leader to join our team as a Customer Operations Manager. As a key member of our delivery team, you will be responsible for ensuring the smooth running of all deliveries and providing excellent service to our customers.

Key Responsibilities

  • Lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
  • Partner with Trade Union to keep raising the bar and drive performance improvement.
  • Ensure accurate and timely delivery of all items, maintaining the trust customers have in us.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other teams to achieve business objectives and drive growth.

Requirements

  • Proven leadership experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities.
  • Strong analytical and problem-solving skills.
  • Experience working in a fast-paced, dynamic environment.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us

Royal Mail Group is a leading provider of postal and parcel services, committed to delivering exceptional customer experiences and driving business growth. We are proud of our diverse employee network groups and our commitment to inclusion and diversity.