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Housing Support Officer

2 months ago

Southwark, United Kingdom Hatched Recruitment Group Full time
About the Role

We are seeking a highly motivated and experienced Housing Support Officer to join our team at Hatched Recruitment Group. As a key member of our team, you will play a vital role in supporting residents in securing their next stage of housing and providing resettlement support to ensure a successful transition into their new home.

Key Responsibilities
  • Provide high-quality customer-focused support to a caseload of approximately 10 clients, ensuring they are treated with courtesy and respect and meet all council standards and targets relating to communication.
  • Assist and motivate residents to reach set goals and progress along an identified clear pathway for housing, providing client-centered support plans and intensive assertive key-working support using reflective practice techniques.
  • Coordinate necessary support services to assess residents' ability to live independently and identify services that can assist them in sustaining their wellbeing and tenancy, providing a time-limited floating support service to ensure residents are linked into appropriate services after moving out.
  • Encourage residents to engage and participate in activities that address issues of social isolation and confidence building, accompanying them where necessary and appropriate.
Requirements
  • Experience in housing support or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.