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Software Development Service Assistant Manager

2 months ago

Glasgow, Glasgow City, United Kingdom University of Glasgow Full time
Job Purpose

The University of Glasgow Software Service is a facility within the School of Computing Science that provides software development capability for customers across the University and real-world software development experience to students working within the service as software development interns.

The Service Assistant Manager will be responsible for supporting the Service Software Engineering Manager in (a) supervising the conduct of on-going software development efforts undertaken within the service and mediating the interaction between student developers and their customers (b) actively seeking out and establishing new software projects through advertising and engagement with business units and other initiatives across the University.

Main Duties and Responsibilities
  1. Promoting the Service: Promote the existence of the University of Glasgow Software Service for potential customers through advertising via University communication channels and other media, as well as maintaining the service's web and social media presence, as appropriate.
  2. Developing the Service Remit: Support the academic lead in developing the service's remit for engaging in external work, including working with the contracts team to develop suitable contracts.
  3. Engagement with Stakeholders: Engage with other stakeholder groups who can facilitate the identification of new project opportunities, such as University business development managers, Research and Innovation Services, tech meetups, and the Hacky Hour and Compumatch initiatives.
  4. Meeting Coordination: Support the manager in organizing and coordinating initial meetings with potential customers to scope outline requirements for software projects.
  5. Quote Provision: Provide software development quotes to potential customers both within and external to the University.
  6. Recruitment Support: Support the manager in advertising roles and recruiting students to undertake software development work as interns within the service.
Knowledge, Qualifications, Skills & ExperienceEssential
  1. Qualifications: A1 Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4, Higher National Diploma) or equivalent, and experience of personal development in a similar role.
  2. Knowledge: Practical knowledge of modern software engineering practices, particularly in the areas of change management, quality assurance, continuous integration, and software process improvement.
Desirable
  1. Knowledge: Knowledge of Agresso, Central Room Bookings/CMIS, My Campus.
  2. Process Design: Knowledge of process design and improvement.
  3. Qualifications: A first degree in a Computing Science or a cognate discipline, or equivalent.
Skills
  1. Problem Solving: Ability to work flexibly and independently, assess and adapt to changing priorities, and manage own workload effectively.
  2. Communication: Strong problem-solving and creative thinking skills.
  3. Organisation: Excellent organisational skills to deal with a busy role with competing demands.
  4. Liaison: Ability to liaise and cooperate with people across organisational boundaries.
  5. Communication: Excellent communication skills, both verbal and written, and highly developed and proven interpersonal, negotiation, and diplomatic skills.
Desirable
  1. Team Working: Team working and leadership skills.
  2. Coaching: Skills for coaching and mentoring of junior colleagues, interns, or students in software development roles.
  3. Financial Skills: Financial skills sufficient to monitor budgets.
Experience
  1. Competencies: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
  2. Project Management: Proven track record of managing software projects, either as an individual or within a team.
  3. Data Analysis: Experience of processing, manipulating, and analysing data.
  4. Output Delivery: Experience of delivering high-quality outputs in a timely and efficient manner.
Please Note

If you are a current employee of the University of Glasgow, please be advised that the University would consider an internal secondment opportunity for this post. University of Glasgow applicants should seek clearance for release for internal secondment from their line manager before making a formal application.

Terms and Conditions

Salary will be Grade 6, £32,332 - £36,024 per annum. This post is full-time (35 hours per week) and is fixed-term for up to 12 months in the first instance.

As part of Team UofG, you will be a member of a world-changing, inclusive community, which values ambition, excellence, integrity, and curiosity.

As a valued member of our team, you can expect:

  1. Employment Package: An excellent employment package with generous terms and conditions, including 41 days of leave for full-time staff, pension, benefits, and discount packages.
  2. Flexible Working: A flexible approach to working.
  3. Health and Wellbeing: A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University.

We believe that we can only reach our full potential through the talents of all. Equality, diversity, and inclusion are at the heart of our values.

Applications are particularly welcome from across our communities and in particular people from the Black, Asian, and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University.

We endorse the principles of Athena Swan and hold bronze, silver, and gold awards across the University.

We are investing in our organisation, and we will invest in you too.