Service Design Consultant

5 days ago

London, Greater London, United Kingdom Experis - ManpowerGroup Full time

We are seeking a skilled Service Design Consultant to join our Defence and Security team at Experis - ManpowerGroup. The successful candidate will work alongside a multidisciplinary team of digital experts to design exceptional services that address user needs while meeting business objectives.

Key Responsibilities:

  1. Conduct research and analysis to understand user needs, pain points, and behaviours.
  2. Collaborate with stakeholders to define measurable service goals and objectives.
  3. Develop service blueprints, customer journey maps, and other artifacts to visualize and communicate the service experience.
  4. Align design decisions across elements like people, process, policy, data, and technology.
  5. Identify opportunities for service improvements and propose innovative design solutions.
  6. Facilitate workshops and co-design sessions with users, stakeholders, and cross-functional teams.
  7. Collaborate with user researchers to incorporate insights into design decisions.
  8. Work closely with product managers and developers to ensure the feasibility and implementation of design solutions.
  9. Conduct usability testing and integrate feedback to refine service experiences.

About You:

We're looking for initiative-takers who excel in collaboration, bring out the best in others, and are committed to high standards of integrity and culture.

  • Proven experience designing end-to-end services, including the creation of service design artifacts.
  • Strong knowledge of user-centred design principles and methodologies.
  • Excellent communication skills for presenting and articulating design concepts.
  • Familiarity with agile and iterative design processes.
  • Empathy for users and a passion for delivering exceptional service experiences.

About This Opportunity:

  • Impactful Work: Help shape services that make a tangible difference in Defence and Security.
  • Hybrid Flexibility: Balance office, client site, and remote work for optimal flexibility.
  • Professional Growth: Advance your skills through continuous learning and challenging projects.

The estimated salary for this role is £75,000 - £85,000 per year, depending on location and experience.

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