Administrative Support Professional
3 weeks ago
We are seeking a highly motivated and detail-oriented individual to join our team as an Administrative Support professional. As an Administrative Support professional, you will play a crucial role in ensuring the smooth and efficient operation of the visa application process.
Key Responsibilities:- Scrutinise and collect visa applications, ensuring accuracy and completeness.
- Handle customer inquiries through various channels, providing exceptional customer service.
- Perform cash and bank-related transactions with a high level of accuracy.
- Record and maintain application data, ensuring timely and error-free data entry.
- Manage the logistics of passport delivery to consulates, applicants, and logistics companies.
- Follow standard operating procedures and maintain compliance with organisational guidelines.
- Inform applicants about value-added services and deliver them efficiently.
- Gather feedback from applicants and ensure a positive application experience.
- Meet the mandated turnaround time for processing applications.
- Assist Deputy Manager/Operations Manager in executing special projects.
- Ensure the wise use of natural resources and adhere to environmental health and safety policies.
- Meet productivity targets set by the team.
- Achieve high levels of customer satisfaction by resolving complaints.
- Ensure timely and accurate data entry.
- Maintain punctuality and attendance records.
- Adhere to turnaround time requirements.
- Successfully complete WB Projects (partial responsibility).
- Attend and complete training programmes scheduled by HR.
- Obtain internal process certifications and score well on all completed certifications.
- Monitor and reduce errors in daily operations.
- Track performance using productivity and value-added service conversion grids.
- Obtain target VOC (Voice of the Customer) scores through completed surveys.
If you are a self-driven and organised professional with excellent communication skills, this temporary Administrative Support position is a fantastic opportunity for you. We are committed to building a supportive environment for you to explore the next steps in your career.
Adecco is a disability-confident employer and is committed to running an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.
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