IT Systems Support Technician

2 days ago


Birkenhead, Wirral, United Kingdom Baltic Apprenticeships Full time

Job Description:

We are seeking a motivated and detail-oriented ICT Support Technician Apprentice to join our team at Baltic Apprenticeships. This role is ideal for individuals who enjoy working in a fast-paced environment and have a passion for technology.

About the Role:

The ICT Support Technician Apprentice will be responsible for assisting in the day-to-day management of IT systems, providing technical support for internal and external customers, and working closely with the IT team to troubleshoot, maintain, and upgrade systems. This position will provide exposure to key IT functions, processes, and security standards, helping you develop the technical knowledge required to complete your apprenticeship.

Responsibilities:

  • Provide technical support for internal and external customers via phone, email, and on-site visits
  • Assist in the installation, configuration, and maintenance of hardware and software
  • Perform routine system checks and troubleshoot issues to ensure optimal system performance
  • Collaborate with the IT team to implement new technologies and improve existing systems

Requirements:

To be successful in this role, you will need:

  • A Grade 4 in Maths and 5 in English
  • A basic understanding of IT infrastructure, networking, and cloud services
  • The ability to work at heights, as occasional ladder use is required (full training will be provided)
  • A full UK driving license (desired but not essential)

Training and Development:

You will receive full training and support from your workplace mentor and the Baltic team. Our comprehensive training program will equip you with the skills and knowledge needed to excel in this role.

Working Hours:

This role is available Monday to Friday, 08:30am - 17:30pm.

Estimated Salary:

The estimated salary for this role is £25,000 per annum.



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