EE Advisor
3 weeks ago
About the Role:
">We are seeking a talented EE Advisor to join our team at Virtual Hub Careers. As an EE Advisor, you will be responsible for providing expert-level support to our business customers, resolving complex queries and issues in a timely and efficient manner.
">Your Key Responsibilities:
">- To deliver exceptional customer service to our business customers via phone, email, and face-to-face interactions.
- To possess excellent communication and negotiation skills, with the ability to engage with colleagues and management to improve internal processes and build relationships.
- To have a strong understanding of EE products, services, tariffs, processes, and business rules.
- To be proficient in the use of contact centre technology and other relevant tools.
- To possess specialist knowledge in specific areas such as technical, billing, contract, and processes.
About You:
">We are looking for an experienced customer support professional who is passionate about delivering exceptional customer service and has a strong desire to learn and develop new skills.
">Your Skills and Qualifications:
">- Minimum 2 years' experience in a similar role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Familiarity with EE products and services.
Salary and Benefits:
">The estimated salary for this role is £13.07 per hour, based on a 37.5-hour working week. In addition to your salary, you will receive a range of benefits, including opportunities for professional development and career progression.
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