Executive Hospitality Manager

3 weeks ago


Manchester, United Kingdom Sodexo Full time

**Delivering Exceptional Service in a Hospital Environment**

We are seeking an experienced leader to join our team as Executive Hospitality Manager. As a key member of our food and domestic services team, you will be responsible for ensuring high standards of service delivery and quality of patient satisfaction at ward level.

This is an exciting opportunity for a passionate individual who can drive excellence in service delivery, improve patient satisfaction, and create a positive experience for everyone. With your strong operational background in domestic services, facilities management, and/or catering sectors, you will lead by example and inspire your team to deliver best-in-class customer service.

The successful candidate will have excellent leadership and management skills, with the ability to work collaboratively with our teams to achieve operational excellence. You will also have a deep understanding of consumer trends in relation to retail and food service, and be comfortable operating at ward level in a hospital environment.

**Key Responsibilities:**

  • Deliver best-in-class customer service for staff, patients, and visitors in both Domestic and Patient Dining Services.
  • Maintain compliance with all policies and procedures, addressing any issues promptly to ensure smooth operations.
  • Monitor and maintain high levels of client and service user satisfaction through regular assessments and surveys.
  • Recruit, manage, and develop direct reports, promoting their growth and development.
  • Ensure health and safety standards are understood and delivered across all hospital operations.
  • Work with the Finance team to support delivering budgeted profit and turnover for services and accounts.

**Requirements:**

  • Strong operational background in Domestic services, facilities management, and/or catering sectors.
  • Understanding of consumer trends in relation to retail and food service.
  • Experience working in a hospital environment, comfortable operating at ward level.
  • Knowledge of food hygiene.
  • Proficiency in Microsoft Office and general IT systems.
  • Flexibility and willingness to get involved, offering a dynamic approach to working.

**Benefits:**

  • A flexible and dynamic work environment, fostering work-life balance.
  • Competitive compensation recognizing your valuable contributions.
  • Access to ongoing training and development programs, empowering professional growth.
  • Countless opportunities to grow within the company, supporting career progression.

The salary for this position is £29,000-£32,000pa, plus access to a range of benefits including employer pension contribution and life assurance up to 1 x annual salary.



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