Incident Response Manager
2 weeks ago
Role Summary
Adria Solutions Ltd is seeking a highly skilled Incident Response Manager to join our team. As a key member of our IT department, you will be responsible for overseeing major incident processes to ensure swift resolution and minimal business disruption.
Key Responsibilities:
- Incident Coordination: Lead and manage responses to major incidents, ensuring minimal service disruption and maintaining transparency throughout the incident lifecycle.
- Process Management: Develop and improve the incident management process aligned with ITIL best practices, ensuring robust IT service management and business continuity processes.
- Root Cause Analysis: Conduct post-incident reviews to identify root causes and implement corrective actions, driving continuous improvement and reducing the risk of future incidents.
- Stakeholder Communication: Provide timely updates to internal and external stakeholders, ensuring clear and concise communication throughout the incident lifecycle.
- Reporting: Track KPIs and generate reports on incident trends and resolutions for senior management, informing strategic decisions and driving business growth.
Requirements:
- Experience: Strong background in IT service management, particularly in major incident management and ITIL best practices.
- Skills: Experience with incident tracking tools (preferably ServiceNow), excellent communication skills, and a balance of strategic vision and operational execution.
- Certification: ITIL advanced certification or equivalent.
What We Offer:
- Competitive Salary: Based on experience
- Bonus: 10% of base salary
- Comprehensive Benefits Package: Including flexible paid time off, private medical cover, and more.
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