Incident Response Manager

2 weeks ago


manchester, United Kingdom Adria Solutions Ltd Full time
Job Description

Role Summary

Adria Solutions Ltd is seeking a highly skilled Incident Response Manager to join our team. As a key member of our IT department, you will be responsible for overseeing major incident processes to ensure swift resolution and minimal business disruption.

Key Responsibilities:

  • Incident Coordination: Lead and manage responses to major incidents, ensuring minimal service disruption and maintaining transparency throughout the incident lifecycle.
  • Process Management: Develop and improve the incident management process aligned with ITIL best practices, ensuring robust IT service management and business continuity processes.
  • Root Cause Analysis: Conduct post-incident reviews to identify root causes and implement corrective actions, driving continuous improvement and reducing the risk of future incidents.
  • Stakeholder Communication: Provide timely updates to internal and external stakeholders, ensuring clear and concise communication throughout the incident lifecycle.
  • Reporting: Track KPIs and generate reports on incident trends and resolutions for senior management, informing strategic decisions and driving business growth.

Requirements:

  • Experience: Strong background in IT service management, particularly in major incident management and ITIL best practices.
  • Skills: Experience with incident tracking tools (preferably ServiceNow), excellent communication skills, and a balance of strategic vision and operational execution.
  • Certification: ITIL advanced certification or equivalent.

What We Offer:

  • Competitive Salary: Based on experience
  • Bonus: 10% of base salary
  • Comprehensive Benefits Package: Including flexible paid time off, private medical cover, and more.


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