Customer Experience Specification Team Lead

3 weeks ago


Attleborough, Warwickshire, United Kingdom Triton Showers Full time

    About Triton Showers:


    At Triton, our purpose is to inspire everyone to shower sustainably. Our vision is to be the first name in showers and water heating, inspiring everyone to use water and energy efficiently and enjoyably.


    We make showers that help save water, save energy and save you money. This means households in the UK can enjoy every wash with a cleaner conscience.


    Our company has been honoured with a King's Award for Enterprise in recognition of its outstanding commitment to Sustainable Development, which places sustainability at the heart of its long-term business strategy and Net Zero ambition.


    To build closer relationships with our Specification customers and help to ensure smooth onboarding, we are looking for someone to fill the new role of Specification Team Leader. We need a motivated, conscientious and flexible team player to join our Customer Experience department.


    As Specification Team Leader, you will be the primary contact in working across departments to ensure we retain and gain contract sales and grow our market share further in this important sector.


    Your key responsibilities will include:



  • Retention of key Social Housing contracts volumes & values in conjunction with the Trade sales Team.
  • Track & monitor all Fast Track telephone calls & emails from Social Housing clients.
  • Monthly reporting on key Social Housing contract SLA targets: Call-out levels, response times, first time fix rates.

    You will need:



  • Good communication skills both internally and externally at all levels.
  • Strong organisational skills with attention to detail.
  • Fast response times to issues arising.
  • Numerate and literate.
  • Problem solving capabilities.
  • Good keyboard and PC skills ensuring speed and accuracy of data input.
  • Display enthusiasm and commitment.
  • Be flexible and adaptable.

    Full training and support will be given to the successful candidate. The working week will be 37.5 hours based on 9.00 am - 5.00 pm from Monday to Thursday and 9.00 am – 4.00 pm on Fridays.


    Triton is an equal opportunities employer and offers a competitive salary together with 25 days annual leave plus bank holidays, generous contributory pension scheme, option to buy shares in our parent company Norcros, Health Cash Plan.


    If you are eager to progress your career and confident of your ability, come and grow with us, the UK's market, and brand leader in Showers.


    Applications should be made online.


    Strictly no agencies.


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