Customer Service Manager

1 month ago


Harrogate, North Yorkshire, United Kingdom Entain Full time
Job Title: Retail Customer Service

At Entain, we're looking for a talented Retail Customer Service professional to join our team. As a key member of our retail team, you'll be responsible for delivering exceptional customer service, ensuring a positive experience for our customers, and driving sales growth.

Key Responsibilities:
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Process customer transactions, including cash handling and operating point-of-sale systems.
  • Upsell and cross-sell products and services to customers, increasing sales and revenue.
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
  • Maintain a high level of product knowledge, staying up-to-date on new products and services.
  • Contribute to a positive and inclusive team culture, promoting a culture of excellence and customer-centricity.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven customer service experience, with a track record of delivering exceptional customer experiences.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills, with the ability to handle cash and operate point-of-sale systems.
  • Availability to work a variety of shifts, including evenings and weekends.
What We Offer:
  • A competitive salary and benefits package, including health insurance and retirement savings plan.
  • Opportunities for career growth and professional development, with training and support to help you succeed.
  • A dynamic and inclusive work environment, with a focus on teamwork and customer satisfaction.
  • A comprehensive onboarding program, with training and support to help you get up to speed quickly.


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