Parts Consultant

2 weeks ago


Warrington, Warrington, United Kingdom Group 1 Automotive Full time
About the Role

As a Parts Advisor, you will play a pivotal role in the Retail Centre, working with world-class brands. You will have exceptional communication and organisational skills to deal with customers face-to-face or over the phone, providing outstanding customer service.

Your Key Responsibilities:
  • Provide guidance to customers on the availability of parts, ensuring timely and accurate information
  • Receive, log, and accurately allocate parts and consumables from suppliers
  • Deliver excellent customer service to both external and internal customers
  • Offer knowledgeable recommendations on suitable parts to meet customer requirements
  • Maintain accurate customer records on our systems
  • Effectively communicate relevant promotions, offers, and product information to customers
  • Ensure full familiarity with all procedures and processes within the parts department
  • Build and maintain strong working relationships with the manufacturer and suppliers


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