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Business Systems Analyst
1 month ago
Job Title: Principal Consultant - Business Analyst - ServiceNow
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team of experts is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job Summary:
We are seeking a Principal Consultant - Business Analyst - ServiceNow to join our team. As a key member of our project team, you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.
Key Responsibilities:
- Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements.
- Understand and negotiate needs and expectations of stakeholders.
- Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project.
- Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements.
- Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.
- Create and maintain issue logs, meeting minutes, project summaries, meeting schedules.
- Support customers during UAT.
- Perform functional testing to ensure requirements are being met.
Requirements:
Minimum Qualifications:
- B.E / MCA / Relevant degree
- Prior working experience with ServiceNow.
- Good knowledge of available IT systems/tools.
Preferred qualifications:
- Good management, analytic, problem solving & interpersonal skills.
- Self-motivated, Positive outlook & result oriented.
- Effective communication skills.
- Good knowledge of available IT systems/tools.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.