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IT Support Specialist
1 month ago
This role provides specialist technical support to staff and students of Bath Spa University as part of the IT Service Desk team.
The University's endpoint environment comprises approximately 50% Apple and 50% PC platforms.
You will be required to carry out first line support of a variety of University applications and systems in an enterprise environment, with an emphasis on delivering an exceptional user experience.
Key Responsibilities:
- Provide technical support to staff and students via phone, email, and in-person.
- Carry out first line support of University applications and systems.
- Work collaboratively with the IT Service Desk team to resolve technical issues.
Requirements:
- Strong technical knowledge and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
