Event Coordinator
1 month ago
This exciting opportunity is for a skilled Event Coordinator to join our hospitality team at The Met Hotel Leeds. As a key member of our Meetings and Events team, you will play a vital role in delivering exceptional customer service and ensuring the smooth execution of conferences, weddings, and other events.
Responsibilities
- Handle incoming event inquiries from initial contact to post-event follow-up, providing tailored solutions to meet clients’ needs.
- Conduct show rounds and tours for prospective clients, showcasing the hotel’s beautiful spaces and amenities.
- Liaise with clients to understand their requirements and ensure a seamless event experience, from initial planning to final execution.
- Utilize your attention to detail to accurately translate event details into our systems, ensuring a smooth handover to the Operations Team.
- Exceed customer expectations by continuously developing and improving service levels, fostering strong relationships and driving client satisfaction.
- Respond to client inquiries via email and phone, providing efficient and effective solutions to their queries.
- Collect client feedback and implement enhancements to improve the overall event experience.
- Drive sales activities through strategic planning and client engagement, identifying opportunities to increase revenue and grow the business.
Requirements
- Proven customer service skills, with a positive attitude and a commitment to delivering exceptional experiences.
- Ability to remain calm under pressure, with excellent telephone manner and multitasking skills.
- Exceptional attention to detail, with a keen eye for accuracy and a focus on delivering high-quality results.
- Strong organisational skills, with the ability to prioritise tasks and manage competing deadlines.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and external partners.
- Previous experience in a similar role, preferably within the hospitality industry, with a proven track record of delivering successful events and exceeding customer expectations.
About Us
The Met Hotel Leeds is a 4-star city centre hotel, offering a range of luxurious rooms, meeting spaces, and dining options. As a member of our team, you will be part of a dynamic and supportive environment, with opportunities to develop your skills and advance your career in the hospitality industry.
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